Privacy Policy

This Privacy Policy endeavours to describe our practices regarding the personal information we collect from users on our website, located at www.thesoulresort.com (“the Site”), and the services offered through the Site. If you have any questions about our Privacy Policy, our collection practices, the processing of user information, or if you would like to report a security violation to us directly, please contact us at [email protected]

WHAT DATA WE COLLECT

General Data: The use of our Services will automatically create information that will be collected. For example, when you use our Services, your geographic location, how you use the Services, information about the type of device you use, your Open Device Identification Number, date/time stamps for your visit, your unique device identifier, your browser type, operating system, Internet Protocol (IP) address, and domain name are all collected. This information is generally used to help us deliver the most relevant information to you and administer and improve the Site.

Log Files: As is true of most websites, we gather certain information automatically and store it in log files. This information includes IP addresses, browser type, Internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and clickstream data. We use this information to maintain and improve the performance of the Services.

Analytics: We use analytics services (including, but not limited to, Google Analytics) to help analyse how users use the Site. Analytics services use Cookies to collect information such as how often users visit the Site and we then use the information to improve our Site and Services. The analytics services use and share information about how these entities use this information.

Location Information: If you have enabled location services on your mobile device, we may collect your location information to improve the Services we offer. If you do not want this information collected, you can disable location services on your device.

Cookies: “Cookies” are small pieces of information (text files) that a website sends to your computer’s hard drive while you are viewing the website. These text files can be used by websites to make the user’s experience more efficient.

The law states that we can store these Cookies on your device if they are strictly necessary for the operation of this site. For all other types of Cookies we need your permission. To that end, this site uses different types of Cookies. Some are placed by third party services that appear on our pages.

The law states that both we and third parties may use session Cookies (which expire once you close your web browser) and persistent Cookies (which stay on your computer until you delete them) to provide you with a more personal and interactive experience of our Services, as well as to market the Services or other products.

Marketing Cookies are used to track visitors across websites. The intention is to display ads that are relevant and engaging for the individual user and thereby more valuable for publishers and third-party advertisers. This tracking is done on an anonymous basis and, while not an exhaustive list, some of the companies we work with are Google, AppNexus, Criteo, Rubicon, Pubmatic and DistrictM.

To learn more about this practice, including the Self Regulatory Principles for Online Advertising to which we adhere, you can visit www.aboutads.info/choices, optout.networkadvertising.org and www.youronlinechoices.com

 

USE OF YOUR PERSONAL INFORMATION

In general, personal information you submit to us is used to respond to requests that you make, to aid us in serving you better, or to market our Services. We use your personal information in the following ways:

  • Operate, maintain, and improve our Site(s), products, and services;
  • Respond to comments and questions and provide customer service;
  • Link or combine user information with other personal information we get from third parties, to help understand your needs and provide you with better service;
  • Develop, improve, and deliver marketing and advertising for our Services;
  • Provide and deliver products and services you request;
  • Identify you as a user in our system.

We may store and process your personal information on servers located in both the United States and Europe. We may also create anonymous data records from your personal information by completely excluding information (such as your name) that makes the data personally identifiable to you. We use this anonymous data to analyse request and usage patterns so that we may enhance the content of our Services and improve Site functionality. We reserve the right to use anonymous data for any purpose and disclose anonymous data to third parties at our sole discretion.

We may receive testimonials and comments from users who have had positive experiences with our Services. We may publish such content. When we publish this content, we may identify our users by their first and last name. We obtain the user’s consent prior to posting this information along with the testimonial.

 

YOUR CHOICES REGARDING INFORMATION

Choices: We offer you choices regarding the collection, use, and sharing of your personal information. We may periodically send you emails that directly promote the use of our Services. When you receive promotional communications from us, you may indicate a preference to stop receiving further communications from us and you will have the opportunity to “opt-out” by following the unsubscribe instructions provided in the email you receive or by contacting us directly. Despite your indicated email preferences, we may send you service related communications, including notices of any updates to our Terms of Use or Privacy Policy.

Cookies: If you decide at any time that you no longer wish to accept cookies from our Services for any of the purposes described above, then you can instruct your browser, by changing its settings, to stop accepting cookies or to prompt you before accepting a cookie from the websites you visit. Consult your browser’s technical information. If you do not accept cookies, however, you may not be able to use all portions of the Services or all functionality of the Services. If you have any questions about how to disable or modify cookies please check your browser manual.

MAKE A RESERVATION

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